Website Support

Regular website maintenance ensures that your site remains functional, secure, and up-to-date. This not only provides a better user experience but also boosts SEO rankings, protects against security threats, and ensures compatibility with the latest technologies and browsers.

Yes, a support team can diagnose the reasons for the slowdown. It could be due to outdated plugins, large uncompressed media files, or hosting issues. Once identified, the team can optimize and rectify the problems to improve loading speeds.

Our team is on standby and typically responds within a few hours of receiving a support request. We prioritize urgent issues to ensure swift resolution. Furthermore, thanks to our proactive monitoring systems, we often detect and begin addressing issues before you even contact us, aiming to keep your online presence uninterrupted and efficient.

A website support service will often offer security measures such as SSL certificates, regular backups, firewall setups, and security plugins to protect against malware and other potential threats.

Yes, we do! Our support services extend to websites even if they weren't originally developed by us. We'll conduct an initial assessment to familiarise ourselves with the structure and then proceed with the necessary support.

Absolutely! Regular backups are crucial to safeguard against data loss, hacking, or unforeseen errors. The frequency depends on how often you update your site. For frequently updated sites, daily or weekly backups are advisable, while less active sites might opt for monthly backups.

Absolutely. We offer various support packages tailored to different needs, from basic maintenance to comprehensive monitoring. We can discuss and recommend a package that best suits your requirements.

This depends on your website's setup and your technical know-how. Many modern websites come with a CMS (Content Management System) that allows for easy content updates. However, for more technical changes or updates, it's advisable to consult with your support team to avoid potential errors.

Yes, content updates are a fundamental part of our support services. Whether it's text, images, or other media, just let us know what you need, and we'll ensure it's updated promptly.

Several factors can affect search engine visibility, including SEO settings, site structure, content quality, and more. A website support team can help audit and optimise these aspects to improve search engine rankings.

It's advisable to update software and plugins as soon as new versions are released. These updates often contain security patches and new features that can enhance the performance and safety of your website.